Testimonials
These are some of the reactions from the second Optimising Customer Experience Forum that took place in 2008 in Rome
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Thanks for all your hard work in preparation for and during the forum. I know these events are complex and you added complexity when so many different people were coming from so many different places and companies”
Director, Organizational and Customer Culture, Starbucks
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This conference is a must for anyone who is developing a customer experience programme.”
Head of Strategic Projects, Royal London
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Very relevant speakers, good coordination pre and during the conference, great programme. I am taking some really useful tips and ideas home with me. Our customers will be grateful.”
Manager CRM, Telenet
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The reality of customer experience management. Well worth hearing from practitioners.“
Head of Customer Experience Development, Orange
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Very nice atmosphere and very interesting people to enter in touch.“
Manager, Customer Experience Improvement, Telecom Italia
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Excellent speaker line-up. Well organised event! I once again have a terrific list of leanings and ideas I cannot wait to test them at work. Thanks for facilitating my participation in this event. It was very interesting and congratulations on gathering a very high calibre group of speakers.”
Director of Relationship Marketing, Telstra Consumer and Channels
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No matter how experienced you are in customer excellence, or where you are on this journey – there is much to learn at this conference to help you further. Excellent event – the best I have attended for a few years! Great selection of speakers!”
Director of Customer Service, Avis Europe
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Very good line up of speakers from various industries and countries.“
Strategy & Business Development Director, LexisNexis
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This meeting added real value to my understanding of NPS and CEM.“
Manager Corporate Customers, CYTA
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With the help of the conference I became sure that we need the support of our CEO and need to have motivated employees.“
Head of Sales Controlling and Quality Management, CIB Bank
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Great organisation. Great content.”
European Marketing Programs Manager, Aspect Software
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Very informative conference.“
Director Global Retail Service Management, Western Union
These are some of the reactions from the first Optimising Customer Experience conference that took place in 2007 Barcelona
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The conference has been AWESOME; great content; fantastic speakers; great opportunity to network and meet other delegates. I really appreciate you extending an opportunity to be a part of this groundbreaking event. One of the best I have attended.”
VP Customer Contact, NetBank
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The event was one of the best I attended in a few years. Top-notch speakers, outstanding organization and it provided real insights into this critical aspect of any business today; the Customer Experience. The cross industry perspective was definitely a plus. All my thanks to the Empiria Group for putting this great event together.”
Director, Marketing, Southern Europe & Latin America, Amdocs
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I would like to thank you and the rest of the Empiria Group for the quality of the conference. It is one of the best conference I've been this year. And I think a lot of the attendees have the same opinion. I think that having different industries talking about a very specific topic has been the key factor of that success.”
Director Customer Insights & Retention, Cablecom
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I really had a wonderful time in the conference and definitely I learned a lot out of it.
Marketing Manager, Magrabu Optical - KSA
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I would like to congratulate you and your team on an excellent conference. Good networking opportunities with interesting attendees from equally interesting companies – good atmosphere I am sure the things I have heard and learned will help me and my team members in optimizing the customer experience at my company.”
Customer Experience Manager, Belgacom Group
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It was very interesting to see the different presentations of persons of different countries and brands. I have got a lot of ideas and I am hoping to implement some of them into my projects. Very useful was also the personal contact within the conference.”
Director Post-Sales Service, Seat